Subject: Click and collect not ready for pickup.
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Fri, 27 Dec 2019 23:26:55 -0700 (MST)

Dear Seeta, 

Problem Statement: Click and collect 

Order Date : 30 Nov 2019. 

Order ID: ​6455037119 

Tracking ID: 645503711923999991 
​ 
Store Id: Max 60187 
​ 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 30 Nov and till now he has not received the order. As per the hybris the order status is ready to be shipped and ware house team is saying that they have dispatched it to the store on 1 Dec 2019, we have esclated it to the warehouse team and store team on 24 Dec 2019, still no response from store team. 

Customer is chasing us for his order as he is going on vacation today. 

Request you to look into this and do the needful. 

Regards, 
Abhishek