Subject: Productivity report from 10/05/20 to 16/05/20
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Sat, 16 May 2020 15:15:38 -0700 (MST)

Hi Team 

PFB your productivity report from 10/05/20 to 16/05/20. 

Agents 	Total cases 	Total chats 	Bad rating 	Good rating 
Mohd Samar. Iqbal 	59 	158 	3 	31 
Nazmul Haque 	240 	102 	0 	9 
Pankaj Thapliyal 	224 	60 	2 	11 
Saifullah Kar 	198 	125 	6 	22 
Yarngam Makan 	118 	162 	4 	20 

Since we all know that both, cases and chats have increased, so we need to have a balance of chats and cases. 

Please do let me know if you have any questions or concerns. 

Best Regards, 
Rosette