Subject: Re: Smoke Incident
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 6 Apr 2020 11:15:47 -0700 (MST)

I have already asked the customer on 2nd April, As per the customer unit has been taken by fire department. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Monday, 6 April, 2020 23:33:44 
Subject: Re: Smoke Incident 

can you get the picture of the unit ? 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 6 April, 2020 21:40:07 
Subject: Re: Smoke Incident 

Customer is asking about status 

Regards, 

Nazmul. 

From: "Nazmul" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 2 April, 2020 02:58:32 
Subject: Re: Smoke Incident 

CASE1453195 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 03:50:37 
Subject: Re: Smoke Incident 

Case number?????? 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 03:20:19 
Subject: Smoke Incident 

Hi Rosette, 

Please find the details below- 

1. Name: Dorothy Adkins-foster 

2. Email address: [email-masked] 

3. Home address: Dorothy Adkins-foster 
150 Turner Street 
Apt F2-22 
Lagrange GA 30240 
United States 

4. Best contact phone number: 7068801890 

5. Product make and model: Swagtron T882 Hero Blac 

6. Brief Description of what happened: Upon opening package turned device on. My child who weighs 55 lbs rode it for about 25-30 min before it started smoking and smelling bad. We cut the device off sat it far out in the area and let it smoke currently still hot. Scared to touch or move it I have not charged it yet.we barely got to ride it. 

Please find the receipt in the attachment. 
Regards, 

Nazmul.