Subject: Re: Need to be flagged
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Mon, 23 Mar 2020 14:55:28 -0700 (MST)

We can give them a one-time label, but make sure you make it clear that this is a one-time courtesy only. But before that check with the customer if he tried re calibrating and make sure he did it correctly. 

Thanks. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 24 March, 2020 01:17:52 
Subject: Re: Need to be flagged 

It is unridable as per the customer and tried resetting to. What else I can do for troubleshoot? 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Tuesday, 24 March, 2020 00:23:58 
Subject: Re: Need to be flagged 

please try the charging troubleshooting first here. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 March, 2020 20:56:03 
Subject: Need to be flagged 

Hi Rosette, 

The customer came on chat yesterday and asked to make an exception and send a free shipping label. 

Case: CASE1455007 

Regards, 

Nazmul.