Subject: Productivity Report
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Cc: Saifullah Kar <[email-masked]>
Date: Sat, 25 Apr 2020 14:00:48 -0700 (MST)

Hi Dear , 

Please find below your productivity report for this month. 

Feedback : You have closed less cases and chats in the entire team for this month, compare to the previous months you always had the highest productivity, on both chats and cases. 

Please let me know the reason behind this? 

Agents 	Total cases 	Total chats 	Bad rating 
Pankaj Thapliyal 	475 	278 	4 

Regards, 
Rosette