Subject: Re: CASE1447588
From: Saifullah Kar <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 9 Mar 2020 14:25:09 -0700 (MST)

YES 

From: "Saifullah Kar" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Sunday, 8 March, 2020 04:45:36 
Subject: Re: CASE1447588 

Is he making sure to fully charge the unit and the brakes are not too tight? 

From: "Mohd" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Saturday, 7 March, 2020 04:15:18 
Subject: CASE1447588 

CASE1447588 Customer has two SG-5, both of them have speed issues. He says he gets 10mph on flat ground and 6-7 on some decent uphill. Both go full speed if you pick the front tire up and push down the accelerator. The issue is slowing down with weight on it and/or going up even a slight hill.