Subject: Re: CASE1447786
From: Pankaj Thapliyal <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Fri, 6 Mar 2020 15:33:48 -0700 (MST)

He sent it in 2 diff box.....the original one 

From: "Saifullah Kar" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Saturday, 7 March, 2020 01:31:03 
Subject: Re: CASE1447786 

Did they send both boards in the same box or did they do two different shipments? 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Friday, 6 March, 2020 21:53:54 
Subject: CASE1447786 

CASE1447786 

The customer had 2 hoverboards with the same issue. Someone from us (might be on call) informed him to fill one RMA form for both of them. " E682 Corinne Raypholtz" made the RA and email the same RA twice to the customer and customers use them to send the 2 hoverboards to us under the same RA. Now he got only one back to him.