Subject: Re: smoke issue
From: Yarngam Makan <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Fri, 6 Mar 2020 14:46:21 -0700 (MST)

From: "Yarngam Makan" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Saturday, 7 March, 2020 01:54:02 
Subject: Re: smoke issue 

CASE1447995 

1. Name: Carla Schmidt 

2. Email address: [ mailto:[email-masked] | [email-masked] ] 

3. Home address: 218 Lee Eason Rd, DeRidder, LA 70634 

4. Best contact phone number: 337 396 3704 

5. Product make and model: T881 Twist Lithium free both units having the same issue black is not that severe said consumer 

6. Brief Description of what happened: unit became very hot while charging. Smells like its going to catch on fire. Is frozen on and doesnt run. Happened while charging. We would charge it between 2 and 4 hours. My son was extremely careful not to over charge it. 

7. Proof of purchase : attached.