Subject: Re: CASE1438404
From: Saifullah Kar <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 6 Mar 2020 08:45:01 -0700 (MST)

tech has informed me that the battery was replaced, but that in order for the unit to work properly, the shells have to be replaced 

If they don't want to pay, they can decline and pay the shipping to get it sent back to them but they wont' be able to use it because of the damaged shells. 
(1 liked)​[02:12] Ashley Geist 
However if that's what they wish to do, we can do it. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Thursday, 5 March, 2020 04:40:59 
Subject: Re: CASE1438404 

customer is not ready to pay for the shell part.......what to do 

From: "Saifullah Kar" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Wednesday, February 19, 2020 3:16:59 AM 
Subject: Re: CASE1438404 

the unit is being replaced, but they are being expected to pay for the parts which would have been replaced./ag 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Sunday, 16 February, 2020 02:57:18 
Subject: CASE1438404 

Customer does not want to get shell part replaced. 

RA159498 
CASE1438404 

SO1424981