Subject: Re: delay
From: Saifullah Kar <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Thu, 27 Feb 2020 08:26:18 -0700 (MST)

Unit needs to be exchanged. Inform the customer of this and apologize for the delay. Tell him the unit is currently OOS and we ar expecting them to be back soon 

From: "Yarngam Makan" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Thursday, 27 February, 2020 04:25:14 
Subject: Re: delay 

the last technicians note was on 01/24/2020 

You can see that yesterdat only it was inspected under tech notes. Tell customer your unit will be exchnaged and will be shipped soon. And currently our repair process takes 3-6 weeks from the date it has been received at our warehouse 

From: "Yarngam Makan" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Wednesday, 26 February, 2020 23:07:28 
Subject: delay 

CASE1443790 

unit received in our warehouse on 01/22/2020 
no new SO ..customer is asking for status saying its more than 20 days....tech notes reads needs to be exchange.