Subject: Re: CASE1441369
From: Pulkit Kadian <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Sat, 22 Feb 2020 13:18:48 -0700 (MST)

CASE1441369- I have informed to the customer, looking for a resolution from you. 

From: "Saifullah Kar" <[email-masked]> 
To: "Pulkit Kadian" <[email-masked]> 
Sent: Sunday, 23 February, 2020 01:39:52 
Subject: Re: CASE1441369 

Because there is an RA created on the sales order which has been closed. We will need to escalate this case so that the RA can be opened. Please revert back to customer apologize him and tell him that we will be soon sending you the simple return instruction for repair. And then again escalate this case to me 

From: "Pulkit Kadian" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Thursday, 20 February, 2020 23:14:19 
Subject: CASE1441369 

Hi, 

CASE1441369- I have not replied to customer as there is no option to make the RA and we have to open the RA