Subject: AUDIT OF CASES
From: Saifullah Kar <[email-masked]>
To: Pulkit Kadian <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Sat, 22 Feb 2020 12:34:24 -0700 (MST)

Hi Pulkit! 

I have audited your cases of 21st February. I am pretty impressed by your way of writing emails. The total cases you have done on 21st are 31. However, below are some cases in which the response was not appropriate. Please review these and do let me know if you have any questions. 

1. CASE1439172- Customer had filled RMA form and his concern was speed was not going past 10mph and handle to accelerate don’t have the grip inside the screws. YOu have asked for proof of purchase, which is a right way to go. However you should have also mentioned in the same message you share the pictures of the hanlde bar. Also you should have confirmed whether the customer is getting this speed in gear/mode 3. 

2. CASE1441496: Customer had provided proof of purchased but in the proof of purchase the unit price was $0.00 It might be possible you may have gone confused. You had asked again for proof of purchase. However, customer may have got any discout or offer from Amazon so the price was showing 0. You should have forwarded this case to rossete or me. 

3. CASE1441443: Customer reported he is missing phone mount. You should have first asked to give proof of purchase or confirmed from where they have purchased the unit as we only provide phone mount to amazon or sam club's customer. 

Thanks, 

Saifullah.