Subject: Re: audit these cases
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Sat, 22 Feb 2020 12:11:28 -0700 (MST)

CASE1441448 - Fine, closed - as it is a spam email. 

CASE1441443 - He didn't ask where the customer has purchased the unit, it could have helped to decide whether to fill out the RMA form or not. But Still, RMA can work as the customer may decide later to buy it when he gets to know the phone mount is not coming anymore. Also, another question was related to the app, it could have been answered on the spot. 

CASE1441427- Answer was given nicely, but there was only one attempt to persuade the customer to send the unit to us, when the agent asked him to send it in, the customer didn't specifically deny or accept the offer, the agent should have confirmed it first. 

CASE1441278- fine, closed as it is a promotional email. 

CASE1441502 - Again fine. 

CASE1441518 - In this case agent kind of given hint to the customer that we didn't work properly on his unit and it was done in a haste. So this time we will rectify our mistake. 

From: "Saifullah Kar" <[email-masked]> 
To: "Mohd" <[email-masked]>, "Yarngam Makan" <[email-masked]>, "Nazmul Haque" <[email-masked]> 
Sent: Sunday, February 23, 2020 12:22:43 AM 
Subject: audit these cases 

NAZMUL: 
CASE1441337 
CASE1441317 
CASE1441311 
CASE1441407 
CASE1441449 
CASE1441505 

yangam: 
CASE1441362 
CASE1441424 
CASE1441428 
CASE1441437 
CASE1441496 
CASE1441500 

Mohd Iqbal: 

CASE1441448 
CASE1441443 
CASE1441427 
CASE1441278 
CASE1441502 
CASE1441518