Subject: Refund
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Tue, 18 Feb 2020 10:32:50 -0700 (MST)

Hi Team, 

In case the refund request is forwarded to our client, please inform the customer in this way "Your refund request has been forwarded to the appropriate department ." 

Please do not use "the escalation support team". 

Regards, 
Rosette