Subject: Fwd: BRANDSMART
From: Yarngam Makan <[email-masked]>
To: Robin Sharma <[email-masked]>
Cc: Shahbaz Khan <[email-masked]>, Akshay Kamboj <[email-masked]>
Date: Fri, 19 Feb 2021 15:12:08 -0700 (MST)

From: "Saifullah Kar" <[email-masked]> 
To: "Swagtron" <[email-masked]>, "Anurag Tak" <[email-masked]> 
Sent: Thursday, 23 July, 2020 22:41:21 
Subject: Fwd: BRANDSMART 

From: "Saifullah Kar" <[email-masked]> 
To: "Swagtron" <[email-masked]> 
Sent: Thursday, 6 February, 2020 22:36:56 
Subject: BRANDSMART 

Hi Team, 

Important! 

Please note these very important updates in policy pertaining to BRANDSMART customers: 
Until further notice, we're going to treat Brandsmart customers as VIPs. If there is any dissatisfaction/push back at all for paying return shipping (past 30 days), we will offer up a prepaid RSL. Same with exterior replacement parts (handles, fenders, etc.) within reasonable terms (not physical damage.) Please use your best judgment overall. If you are unable to determine this, please check with me or a supervisor. 
**For Brandsmart's SWAGGER 2 PLUS customers, we are NOT going to suggest that they return the item for Refund. We will offer another comparable model as their replacement option, such as the Swagger 1 or 3. If the customer insists on receiving the same model back or if they simply decline our other offers, we can then proceed with a Swagger 2 Plus replacement. 
The warranty for this model is 90 days, however, Brandsmart's website is currently showing the warranty as one year. We will honor the one year warranty for these customers for now. Mike is working on getting the site info corrected. Once corrected, we will start to enforce 90D warranty. However, if a customer mentions that the site had read 1Y before, we will explain that as an error, and proceed to honor 1Y warranty as courtesy. 

Remember, OUR GOAL IS TO ALWAYS PROVIDE A SOLUTION TO THE CUSTOMER! 

Regards,