Subject: Re: refund label wanted
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 29 Apr 2020 14:25:18 -0700 (MST)

we can authorise the return but first we need to notify the customer to provide pic of what they have and the new one separately in order to differentiate it 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 21:08:29 
Subject: Re: refund label wanted 

US agent Jessica created the SO for Swagger 2 plus which is the correct one created -- not our fault.. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 21:11:11 
Subject: Re: refund label wanted 

ddi we send what customer's order or it's our fault? 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 03:44:00 
Subject: Re: refund label wanted 

do we provide shipping label -- I have already created RA for exchange 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 02:37:22 
Subject: Re: refund label wanted 

we can proceed with exchange if they wish 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 26 April, 2020 04:10:55 
Subject: refund label wanted 

CASE1478255 
purchased replacement battery. they recieved it however it but is much bigger than the one they have and does Not fit in the tube. 
[ https://277620.app.netsuite.com/app/accounting/transactions/transaction.nl?id=84340002 | SO1452311 ]