Subject: Re: smoke issue
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Thu, 23 Apr 2020 10:41:01 -0700 (MST)

can you please tell customer to fill out RMA form here, they don't have the customer page I think it's the reason why it's still pending 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 23 April, 2020 04:21:03 
Subject: Re: smoke issue 

this one is asking for status. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Monday, 13 April, 2020 20:03:49 
Subject: Re: smoke issue 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 11 April, 2020 22:27:52 
Subject: smoke issue 

CASE1461337 

1. Name: Roxanne Wright 

2. Email address: [ mailto:[email-masked] | [email-masked] ] 

3. Home address: 501 N Loxahatchee Dr, Jupiter, FL 33458 

4. Best contact phone number: 561-255-5137 

5. Product make and model: Swagtron EVO T882 

6. Brief Description of what happened: Opened the hoverboard (No charging), my son rode it for a few minutes blinked Red as if the battery was low. We plugged it in and within 10 minutes it as smoking. I instantly unplugged and took it outside before it caught on fire. 

7. Proof of purchase : pic attach for both unit and pop