Subject: Re: complaining about shell
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 8 Apr 2020 13:54:43 -0700 (MST)

any update 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 01:00:55 
Subject: Re: complaining about shell 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 00:07:57 
Subject: complaining about shell 

CASE1432421 
customer admits shell has scratched but was not broken,... according to tech notes it was in bad condition when they received it.... 
SO for repair was created on 01/31/2020 ... customer reported the issue on 02/27/2020... 

issue--- rattling inside the unit and broken shell... customer is ready to send back the unit but is refusing to pay for repair... 
note- this customer sent two unit for repair.. one was exchange...