Subject: Re: what to do
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Tue, 7 Apr 2020 13:32:27 -0700 (MST)

did you email what I said below? 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 April, 2020 01:44:22 
Subject: Re: what to do 

this customer is back with more complaints ,, wants the shell that cost $15.00 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 7 April, 2020 20:37:34 
Subject: Re: what to do 

This is a highly escalated customer, . We can set it up to be repaired, but would end up being a paid repair. We can offer to discount the labor fee but she will need to pay for it. 

labor fee would be 29.99, provide free RSL and let see if this can de-escalate 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 7 April, 2020 20:18:47 
Subject: Re: what to do 

checking with client 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 7 April, 2020 03:32:15 
Subject: what to do 

CASE1463133 

refusing to pay for shipping, or for repair, not even willing to purchase the shell which was physical damage... already inform not covered under warranty.. still complaining