Subject: Re: unit arrive damage
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 1 Apr 2020 07:41:17 -0700 (MST)

re-flagged it 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 1 April, 2020 19:48:15 
Subject: Re: unit arrive damage 

I have already provided him the tracking number for the unit long time ago. so they know 

did you inform this customer that the unit is already in transit? 

this customer wants her case handle by a supervisor 

The order was already placed and the board is in transit, we cannot exchange, inform them that T1 is the updated version of X1 

flagged 

they haven't received the unit, it is transit 

did the customer already received the new unit, I mean T1? 

this customer is asking for bluetooth hoverboard we have provided exchange for T1 

flagged 

CASE1429201 
customer said both sides shell cracked upon arrival from repair.... said the unit was not packed properly 

said she mailed it completely wrapped in bubble packaging with a box inside another box for added protection, however she receive the unit without bubble wrap 

516-316-3169. 

pic attach