Subject: Re: refuse paid repair
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Mon, 23 Mar 2020 13:55:05 -0700 (MST)

Update: 

We will not repair the lock for free if the batteries they chose to put inside are what caused the damage. If they wish to decline the repair fees then we will ship it back as-is. 

Please inform the customer accordingly. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 24 March, 2020 01:46:58 
Subject: Re: refuse paid repair 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 March, 2020 21:39:10 
Subject: refuse paid repair 

CASE1454930 
customer has refused to pay for repair twice.. after pushback... 
the repair invoice is for $23.99