Subject: Re: samtack canadian customer
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Mon, 23 Mar 2020 10:25:50 -0700 (MST)

sorry ignore it, I made a confusion here, your case has been forwarded to Debbie who's looking into that . 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 23 March, 2020 22:04:13 
Subject: Re: samtack canadian customer 

where do you see X1... in customer page I can see EB 7 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Monday, 23 March, 2020 21:35:13 
Subject: Re: samtack canadian customer 

She has a X1 so we need to offer to have her send in the board to has very the battery swapped or to receive a voucher coupon for $200 towards a new T1 or T380. 

Please ask them first which option they prefer and then provide them the recall link 

https://swagtron.com/productrecall/ 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Monday, 23 March, 2020 20:13:58 
Subject: Re: samtack canadian customer 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 22 March, 2020 04:32:45 
Subject: samtack canadian customer 

CASE1449723 
battery issue. 
canadian customer is saying that they received email from Samtack as below--- 
" As of February 29th 2020, we are no longer acting as the Service Centre for Swagtron in Canada." 

ask to provide screenshot.. said they don't know how to do it... and provide more info of the email that they received-- please check case and advise