Subject: no new SO
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 21 Mar 2020 09:20:40 -0700 (MST)

this case was flagged on 02/24/2020 for the same issue 

CASE1438332 
customer's unit was rts because of wrong address... we have received the unit, however, no new SO is created.. customer awaits unit till today...