Subject: Re: smoke issue
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Fri, 20 Mar 2020 15:18:53 -0700 (MST)

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 21 March, 2020 02:42:55 
Subject: smoke issue 

CASE1454790 

1. Name: Mark Said 

2. Email address: [email-masked] 

3. Home address: 2017 Woodwind Dr, Leland, NC 28451 

4. Best contact phone number: 9196091226 

5. Product make and model: SWAGTRON SWAGGER 2 FOLDING ELECTRIC SCOOTER, BLACK 

6. Brief Description of what happened: The burning smell started when it was removed from charging and my son rode it down the driveway to the street, about 200 ft. He yelled that something wasn't right, which I saw a bit of smoke and smelled the burning as I approached the unit. 

7. Proof of purchase : purchase from our website.... SO1243437 C2117435 Mark said BILLED