Subject: Re: help
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Fri, 20 Mar 2020 07:38:00 -0700 (MST)

try to know the exact issue here and if we can't provide any troubleshooting, then call the unit for repair again 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 20 March, 2020 19:15:13 
Subject: help 

CASE1454405 
customer ask what repair was done... 

in RA issue was mileage issue and throttle issue.... 
tech notes said to turn off slide and go to app to use hand throttle. 

inform customer of the technotes... now customer is asking what you mean by turn of slide also is asking if we did nothing about the the scooter lasting only a mile. 

how to reply to customer now.