Subject: help
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 20 Mar 2020 06:45:13 -0700 (MST)

CASE1454405 
customer ask what repair was done... 

in RA issue was mileage issue and throttle issue.... 
tech notes said to turn off slide and go to app to use hand throttle. 

inform customer of the technotes... now customer is asking what you mean by turn of slide also is asking if we did nothing about the the scooter lasting only a mile. 

how to reply to customer now.