Subject: Re: any update from client
From: Yarngam Makan <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Thu, 19 Mar 2020 14:46:15 -0700 (MST)

this customer refuse to send unit and refuse parts... wants exchange... inform cannot exchange unit is out of stock.. we never told him that we have authorized exchange... said he will wait,, when inform oostock. 

From: "Saifullah Kar" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Friday, 20 March, 2020 01:21:43 
Subject: Re: any update from client 

CASE1449938 / SO1430757 

Normally, the fenders can be difficult to replace. If the customer really wants replacement fenders, we can make a parts SO. 

Alternatively, I think in this case we can still do a courtesy repair. Can't exchange it, since the T6 is OOS and I don't know when more will be available. 

From: "Yarngam Makan" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Thursday, 19 March, 2020 23:53:22 
Subject: any update from client 

CASE1452805 
CASE1449938 
CASE1449318