Subject: Re: exchange
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 18 Mar 2020 14:13:35 -0700 (MST)

any update for this case... customer said they have not got any response yet....I do not see new SO or updattion to the current SO 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Wednesday, 4 March, 2020 21:59:43 
Subject: Re: exchange 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 4 March, 2020 04:48:26 
Subject: exchange 

CASE1446845 
customers unit was sent in for repair... and exchange was authorized... however the unit is out of stock.. 

When you checked the communication part in customer page.. there is mail that states we have authorized upgrade to Swagger 5 

customer has agreed to exchange the unit for Swagger 5.... 

customer case 
C2548278 Kelly Cahill