Subject: Re: create ra or provide parts..
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 18 Mar 2020 10:53:49 -0700 (MST)

Normally, the fenders can be difficult to replace. If the customer really wants replacement fenders, we can make a parts SO. 

Alternatively, I think in this case we can still do a courtesy repair. Can't exchange it, since the T6 is OOS and I don't know when more will be available. 

Please advise the customer to send the unit in 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 22:05:28 
Subject: Re: create ra or provide parts.. 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 21:31:55 
Subject: create ra or provide parts.. 

CASE1449938 
customer received back the unit from repair.. complaining of broken parts.. was asking for replacement.... now asking for fender... T 6 hoverboard fender available in our website... $14.99 cost..... 

customer is out of warranty... still they are eligible for rsl because they got the unit back recently.... meaning within 30 days from last repair... 

which will be better to create RA and send RSL or provide the parts... that cost $14.99...