Subject: delay in ra
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 17 Mar 2020 09:23:13 -0700 (MST)

CASE1452805 

RA was created on 12/05/2019 

received in our warehouse on 01/07/2020 

battery was replace according to SO ... and status of SO says pending billing/ partially fulfilled 

battery issue should be covered under warranty... there is no invoice created...nothing mention about paid repair in RA.... 

could you please check what is the hold up or delay...