Subject: no pop
From: Yarngam Makan <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Wed, 11 Mar 2020 13:00:41 -0700 (MST)

CASE1424315 
according to rma form... unit was purchase from Dillard on 12/23/2018 

email us on 01/14 with scooter issue... 

no pop in case... 

asking for prepaid shipping label. when unit is out of warranty according to RMA form... 
sumit said will flag to concern team..on 01/27(seems like he was not aware of the oow) 

came back on 03/04 saying its been weeks... 
iqbal and pankaj said we are waiting response from appropriate team.... 

how to procceed.. should i ask for pop should I inform customer -- unit is oow..... should I create RA