From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Tue, 10 Mar 2020 08:16:58 -0700 (MST)

Hi Makan, 

As discussed, we have no way to expedite the repair itself, but what we can do is have the RA set up and click "expedite" and notate to send directly to NICK. 

Please email the customer, mention, to send the unit to us and as soon as we receive the unit, it'll directly be sent to our lead technician who will repair and fix the issue. 

Our repair process is 5-20 business days and we'll make sure the repair is done as soon as possible. 

Regards, 
Rosette