Subject: Re: weight issue
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 9 Mar 2020 12:03:20 -0700 (MST)

according to the user manual of T882 hero, the maximum weight limit is only 155--- customer is right. Please double check. 

Please provide the features to the customer, the maximum weight limit is 250 lbs / 113.4 kg but customer said it's 155 and his kid is almost 200 lbs. According to me the kids are still under weight and can use the units. 

Please inform to customer 

CASE1433620 

customer was given an exchage offer for T882 hero in place of T882 flux... said his son weights almost 200lbs ...The weight limit is 155 and our kids are growing. Those hoverboards will never hold up. was asking for refund which they are not eligible... 

they have two units send back for repair... both are authorized for exchange for T882 hero black... 

their original unit is on backorder (SO has quantitybackordered items and can not to fulfill. ) according to Sales Order..