Subject: weight issue
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 9 Mar 2020 10:26:13 -0700 (MST)

CASE1433620 

customer was given an exchage offer for T882 hero in place of T882 flux... said his son weights almost 200lbs ...The weight limit is 155 and our kids are growing. Those hoverboards will never hold up. was asking for refund which they are not eligible... 

they have two units send back for repair... both are authorized for exchange for T882 hero black... 

their original unit is on backorder (SO has quantitybackordered items and can not to fulfill. ) according to Sales Order..