Subject: Re: does not want to pay for repair...
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Thu, 5 Mar 2020 13:43:32 -0700 (MST)

If they don't want to pay, they can decline and pay the shipping to get it sent back to them but they won't' be able to use it because of the damaged shells. 

However if that's what they wish to do, we can do it 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Friday, 6 March, 2020 02:11:59 
Subject: Re: does not want to pay for repair... 

I just got an update from the client now " 

tech has informed me that the battery was replaced, but that in order for the unit to work properly, the shells have to be replaced. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Friday, 6 March, 2020 02:08:16 
Subject: Re: does not want to pay for repair... 

thiws customer contacted us under a different case number, I escalated this to client already, if they declined a paid repair, that's not an issue but client is checking if their first issue has been addressed or not. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 6 March, 2020 01:12:39 
Subject: does not want to pay for repair... 

CASE1447265 
customer said fix the unit without replacing the outer shell... this message was sent on 02/14/2020 .. they responded to the invoice email which we were not aware of ....not willing to pay for part repair...