Subject: Re: courtesy
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Mon, 24 Feb 2020 11:44:16 -0700 (MST)

did the customer ask for the screws through chat or email? and they're OOW, they need to pay for the screws, did you inform this to them ? 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 22 February, 2020 04:55:30 
Subject: Re: courtesy 

customer wants 8 screws 

JannaGonzalez 
[email-masked] 

C2463678 Jannak Gonzalez 

said the screws were missing when she got her unit back.. can we provide courtesy screws to resolve this case... unit is already out of warranty on 12/11/2019