Subject: smoke issue
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 24 Feb 2020 09:45:21 -0700 (MST)

CASE1438544 

Name: Pachelley Missavage 
Email: [email-masked] 
House address: 
655 120th ave Monmouth Illinois 61462 
Phone: 309-536-3747 
Product made and model: T882HERO/UPC8-10012 30008-7DiSa:100004581003 
Brief Explanation: We usually charged it for half and hour but when my kids was riding on it it’s been a days wasn’t charge because he didn’t use it at all and usually it will beeping if the battery is low but that day it didn’t and my kids don’t ride on hoverboard outside they just use inside the house that’s why I’ve seen it what happen he was riding on it suddenly stopped and burning smoke coming out of the hoverboard! 
Proof of purchase: unit and pop pic attach.