Subject: Re: refund
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 18 Feb 2020 15:49:51 -0700 (MST)

customer is asking for the status 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, February 18, 2020 2:11:49 AM 
Subject: Re: refund 

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 16 February, 2020 01:03:15 
Subject: refund 

CASE1438654 
customer purchase unit on 01/31/2020 he 
asked for an exchange of the first scooter because it was in a box that had evidence of being a prior return and the box being damaged. 

exchange had been authorized and shipped to customer... 
said he do not trust the condition of this new shipment 

therefore he wants refund.. 

currently the new exchange unit is with UPS. 

advise how to proceed