Subject: customer said he did not deny to accept unit
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 15 Feb 2020 16:00:32 -0700 (MST)

CASE1438332 

according to the tracking number customer denied to accept the unit saying it was not fix.... 

then customer replied like this ---- I for sure did not refuse the delivery. What address was it sent to? I submitted a change of address for the delivery because I have moved so possible it was still sent to my old address. 
we have the correct address..... 
currently the unit is RTS to us..