Subject: Ticket Assigned - Conversation with sarmad zia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Nov 2020 19:20:56 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarmad zia sarmad zia                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sarmad zia Bot:  Hi Sarmad Zia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:01 PM, 24th Nov                     sarmad zia                    Ok           11:01 PM, 24th Nov                   Asjad                   Hi Sarmad, Thank you for contacting us. How may I help you?           11:05 PM, 24th Nov                     sarmad zia                    Hello           11:05 PM, 24th Nov                     sarmad zia                    I want to calim the missing items from the order           11:05 PM, 24th Nov                   Asjad                   kindly provide us the order number.           11:07 PM, 24th Nov                     sarmad zia                    Order  # 6245886688           11:07 PM, 24th Nov                     sarmad zia                             11:08 PM, 24th Nov                     sarmad zia                    These 2 items are missing           11:08 PM, 24th Nov                     sarmad zia                             11:08 PM, 24th Nov                     sarmad zia                             11:09 PM, 24th Nov                     sarmad zia                    For 2nd item from pack of 2 only blue one is received. Orange one is missing           11:10 PM, 24th Nov                   Asjad                   After checking your order, we found out that your order has been delivered completely.           11:12 PM, 24th Nov                     sarmad zia                    Its not           11:12 PM, 24th Nov                     sarmad zia                    I hve not received the above mentioned items           11:14 PM, 24th Nov                   Asjad                   We apologize for the inconvenience caused.           11:14 PM, 24th Nov                   Asjad                   We will forward your concern to the relevant team.           11:15 PM, 24th Nov                     sarmad zia                    Give me the claim ref #  for followup           11:15 PM, 24th Nov                   Asjad                   Is there anything else I can help you with?            11:15 PM, 24th Nov                     sarmad zia                    ??           11:19 PM, 24th Nov                   Asjad                   We will contact you over the register email.           11:19 PM, 24th Nov                     sarmad zia                    Ok thanks           11:20 PM, 24th Nov                   Asjad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:20 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1750418