Subject: Ticket Assigned - Conversation with alekhyamalla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Nov 2020 19:48:20 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alekhyamalla alekhyamalla                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alekhyamalla ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:29 PM, 21st Nov                     alekhyamalla                    I am waiting for so long to get to the chat....how come they disconnect it and go...cant the agent wait for a while           11:30 PM, 21st Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           11:30 PM, 21st Nov                     alekhyamalla                    I ordered some products yesterday           11:30 PM, 21st Nov                     alekhyamalla                    I want to return 3 products in the orders           11:31 PM, 21st Nov                     alekhyamalla                    How can i do that           11:31 PM, 21st Nov                     alekhyamalla                    I went to the order history and selected the product i want to return           11:32 PM, 21st Nov                     alekhyamalla                    Aftr that i couldn't find any option to return           11:32 PM, 21st Nov                   Asjad                    Kindly provide us the order number           11:33 PM, 21st Nov                     alekhyamalla                    Thank you for your order. Order 8216046998 for Plain Shirt with Spread Collar... +10more item(s) for KWD  28.21 is confirmed. Expect delivery by 25-11-2020.           11:35 PM, 21st Nov                     alekhyamalla                    ?           11:38 PM, 21st Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           11:40 PM, 21st Nov                   Asjad                    Have you received the order?           11:41 PM, 21st Nov                   Asjad                    Are we still connected?           11:43 PM, 21st Nov                   Asjad                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:47 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1729518