Subject: Ticket Assigned - Conversation with sajid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 21:59:24 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sajid sajid                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sajid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:26 AM, 18th Nov                     sajid                    Hello where is the biggest sale of white Wednesday. Its the same prices before Wednesday so where s the sale????           01:27 AM, 18th Nov                   Asjad                    Hi Sajid, Thank you for contacting us. How may I help you?           01:30 AM, 18th Nov                     sajid                    Where is the biggest sale           01:30 AM, 18th Nov                     sajid                    I have app and the prices are same           01:30 AM, 18th Nov                   Asjad                    We will update the same in few hours           01:33 AM, 18th Nov                   Asjad                    Sorry for the delay.           01:33 AM, 18th Nov                     sajid                    What will u update the prices??           01:33 AM, 18th Nov                     sajid                    So i need to wakeup till mid night?           01:33 AM, 18th Nov                   Asjad                    It will be updated on our website.           01:34 AM, 18th Nov                   Asjad                    Is there anything else I can help you with?            01:35 AM, 18th Nov                     sajid                    When it was mentioned sale will be started at 12am since 4 days then why the website is not updated yet?           01:35 AM, 18th Nov                     sajid                    Or its a trick?           01:35 AM, 18th Nov                   Asjad                    We sincerely apologize for the inconvenience, we are working  to fix it and  you will get the benefits soon.           01:37 AM, 18th Nov                   Asjad                    Sorry, we have just received  the update that the price is already updated on our website.           01:38 AM, 18th Nov                     sajid                    Itsnot           01:39 AM, 18th Nov                     sajid                    If a dress is 75 riyal its still 75           01:39 AM, 18th Nov                     sajid                    Should i delete the app or go to website?           01:39 AM, 18th Nov                     sajid                    ????           01:40 AM, 18th Nov                   Asjad                    Kindly share the screen shot of the check out page if the promotion is not getting applied so that we can assist you further.           01:40 AM, 18th Nov                     sajid                    Ok           01:40 AM, 18th Nov                     sajid                             01:41 AM, 18th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           01:43 AM, 18th Nov                     sajid                    Ok           01:44 AM, 18th Nov                   Asjad                    Thank you for holding up            01:45 AM, 18th Nov                   Asjad                    Please note that as we can check the discount is already working properly on the above items.           01:47 AM, 18th Nov                     sajid                    The sale is online or on stores?           01:47 AM, 18th Nov                     sajid                    These prices are same before the Wednesday. Where is the biggest sale then?           01:47 AM, 18th Nov                     sajid                    White Wednesday sale is In stores or online via app??           01:50 AM, 18th Nov                   Asjad                    Actually the discount may vary depending on the items.           01:50 AM, 18th Nov                   Asjad                    As per the current update it is online promotional sale. However check with our concern team and we will let you know if it is valid in the store as well.           01:52 AM, 18th Nov                     sajid                    Ok           01:52 AM, 18th Nov                   Asjad                    Kindly provide the email address.           01:53 AM, 18th Nov                   Asjad                    Are we still connected?           01:55 AM, 18th Nov                   Asjad                    As we have not received a response,  we will contact you over the registered email with us.           01:58 AM, 18th Nov                   Asjad                    It was a pleasure to assist you.           01:59 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1706526