Subject: Ticket Assigned - Conversation with malick
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 21:19:08 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with malick malick                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  malick Bot:  Hi Malick ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534079250            12:55 AM, 18th Nov                   Asjad                    Hi Malick, Thank you for contacting us. How may I help you?           12:58 AM, 18th Nov                     malick                    Hello           12:59 AM, 18th Nov                     malick                    We had returned the ordered items 2 weeks back. We received no refund to our card so far.           12:59 AM, 18th Nov                     malick                    Mm           01:02 AM, 18th Nov                     malick                    ??           01:02 AM, 18th Nov                   Asjad                    Kindly provide us the order number.           01:03 AM, 18th Nov                     malick                    order number 6235069793           01:04 AM, 18th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           01:05 AM, 18th Nov                     malick                    Ok           01:06 AM, 18th Nov                   Asjad                    Thank you for holding up            01:07 AM, 18th Nov                     malick                    Ok           01:07 AM, 18th Nov                   Asjad                    We will forward your issue to the relevant team to process the refund           01:07 AM, 18th Nov                     malick                    What's the current status.           01:08 AM, 18th Nov                     malick                    ?*           01:08 AM, 18th Nov                     malick                    It has been already 20days after returning the items.           01:08 AM, 18th Nov                     malick                    ??           01:10 AM, 18th Nov                   Asjad                    We have received the items at warehouse and we will initiate the refund asap.           01:12 AM, 18th Nov                     malick                    Ok thanks           01:13 AM, 18th Nov                   Asjad                    Is there anything else I can help you with?            01:14 AM, 18th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:18 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1706430