Subject: Ticket Assigned - Conversation with saima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 14:10:49 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saima saima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saima Bot:  Hi Saima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240974881 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591769745            05:45 PM, 14th Nov                     saima                    Why my order is cancelled???           05:46 PM, 14th Nov                     saima                    ???           05:48 PM, 14th Nov                   Asjad                    Hi Saima, Thank you for contacting us. How may I help you?           06:01 PM, 14th Nov                   Asjad                    We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.   We have initiated a refund for this order. It would take around 4-15 days to reflect in your account.  We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.           06:02 PM, 14th Nov                   Asjad                    Is there anything else I can help you with?            06:07 PM, 14th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:10 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1689492