From: Ishan Ahuja <[email-masked]>
To: Asjad Hussain <[email-masked]>
Date: Fri, 13 Nov 2020 07:35:03 -0700 (MST)

My Reply 

Hi Grace, 

Thank you for contacting us. 

We apologize for the late response and the inconvenience caused to you. 

We would be happy to help you. However for us to check and investigate, we would need some more information. Please let us know your order number you used to place the order and we also request you to please specify the proper item name about your inquiry. 
For your reference, to avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item. 
If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value. 
We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 
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Customer Reply 

Hello 
Just forget it....we are heading no where just know I was not pleased. 
Bye..... please don't reply