Subject: Ticket Assigned - Conversation with norhalim embal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 16:13:25 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with norhalim embal norhalim embal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  norhalim embal Bot:  Hi Norhalim Embal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240932069 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552432240            07:30 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           07:36 PM, 12th Nov                     norhalim embal                    about my order status           07:37 PM, 12th Nov                     norhalim embal                    can you help me for my order           07:38 PM, 12th Nov                   Asjad                    order number 6240932069 correct?           07:41 PM, 12th Nov                     norhalim embal                    yes           07:41 PM, 12th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           07:41 PM, 12th Nov                     norhalim embal                    i think its return to wherhouse           07:42 PM, 12th Nov                   Asjad                    we would like to inform you that your order has been shipped with shipa           07:42 PM, 12th Nov                     norhalim embal                    may i requestet to change the courier for deliver           07:43 PM, 12th Nov                   Asjad                    Tracking id: SD000397147           07:43 PM, 12th Nov                     norhalim embal                    yes but they courier said that my area is out of coverage area           07:45 PM, 12th Nov                     norhalim embal                    for delivery           07:45 PM, 12th Nov                     norhalim embal                    they want to return           07:46 PM, 12th Nov                   Asjad                    We apologize for the inconvenience           07:46 PM, 12th Nov                   Asjad                    Then order can not be delivered           07:46 PM, 12th Nov                     norhalim embal                    yes i appreciated           07:46 PM, 12th Nov                     norhalim embal                    i want my shipment to deliver it to me           07:48 PM, 12th Nov                   Asjad                    Sorry if shipa is denying to delver that means it can not be delvered           07:52 PM, 12th Nov                     norhalim embal                    so i have my order number to replace           07:53 PM, 12th Nov                     norhalim embal                    for othe courier           07:53 PM, 12th Nov                   Asjad                    Kindly place another order for the delivery           08:00 PM, 12th Nov                   Asjad                    Is there anything else I can help you with?            08:06 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:13 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1682870