Subject: Ticket Assigned - Conversation with Rolling Candy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 16:10:50 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Candy Rolling Candy                    Not it wasn’t           07:28 PM, 12th Nov                     Rolling Candy                    can we schedule a phone call please           07:28 PM, 12th Nov                     Rolling Candy                    Aramex notified me that the order has been returned to the store again as per the store’s request           07:29 PM, 12th Nov                     Rolling Candy                    And they sent me the return number of the shipment           07:30 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           07:33 PM, 12th Nov                     Rolling Candy                    I should receive my order since yesterday           07:36 PM, 12th Nov                     Rolling Candy                    aramex notified me that your store requested to return the shipment           07:36 PM, 12th Nov                     Rolling Candy                    I need to know where is the shipment           07:36 PM, 12th Nov                   Asjad                    order number 2000451421 correct?           07:37 PM, 12th Nov                     Rolling Candy                    Yes           07:37 PM, 12th Nov                     Rolling Candy                    and aramex           07:37 PM, 12th Nov                   Asjad                    Sorry for the inconvenience caused to you           07:38 PM, 12th Nov                   Asjad                    We will forward the issue to the concern team and let you know if we get any update over the email.           07:39 PM, 12th Nov                     Rolling Candy                    yes please           07:39 PM, 12th Nov                     Rolling Candy                    The return number provided by aramex is 43823172120           07:40 PM, 12th Nov                   Asjad                    yea, your issue will be sorted out asap.           07:41 PM, 12th Nov                     Rolling Candy                    Please           07:47 PM, 12th Nov                   Asjad                    Is there anything else I can help you with?            07:47 PM, 12th Nov                     Rolling Candy                    No thanks but please I need a feedback today           07:48 PM, 12th Nov                     Rolling Candy                    I have been tracking the shipment since tuesday           07:48 PM, 12th Nov                     Rolling Candy                    Between you and Aramex           07:48 PM, 12th Nov                     Rolling Candy                    and this is not acceptable           07:48 PM, 12th Nov                     Rolling Candy                    So unfortunately I will request to cancel the order and refund if not solved by tomorrow           07:49 PM, 12th Nov                   Asjad                    your order is already returned to the warehouse and the refund for the same will initiated for our end asap.           07:55 PM, 12th Nov                     Rolling Candy                    Why is returned ?           07:58 PM, 12th Nov                     Rolling Candy                    Why did you request to return the shipment to your warehouse           07:58 PM, 12th Nov                   Asjad                    it is already returned to the warehouse           08:04 PM, 12th Nov                   Asjad                    Is there anything else I can help you with?            08:09 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:10 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1682862