Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 14:06:41 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           04:50 PM, 12th Nov                   Bot                   Hi again!           04:50 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           05:23 PM, 12th Nov                     User                    I just received an online order today and I need to change some of the items as it doesnt fit right.           05:24 PM, 12th Nov                     User                    So how do I proceed. Can I go to the store and change as I would like to try it out first before I buy           05:25 PM, 12th Nov                   Asjad                    we would like to inform you that products from Max can not be exchanged           05:28 PM, 12th Nov                     User                    It says I can change within 14 days on the website           05:29 PM, 12th Nov                     User                    only some items it says like underwear cannot be exchanged           05:29 PM, 12th Nov                     User                    this is from your website           05:31 PM, 12th Nov                     User                    ??           05:41 PM, 12th Nov                   Asjad                    it says it can be returned not exchanged           05:49 PM, 12th Nov                     User                    yes ok so I want to return it and then buy again           05:50 PM, 12th Nov                     User                    so can I take the items to store and return them           05:51 PM, 12th Nov                     User                    The invoice is in my email so do Ijust show that           05:52 PM, 12th Nov                   Asjad                    yea, you can return the items in the store directly           05:52 PM, 12th Nov                     User                    and invoice?           05:53 PM, 12th Nov                   Asjad                    you can return the items by showing the order number.           05:55 PM, 12th Nov                   Asjad                    Is there anything else I can help you with?            06:02 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:06 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1682238