Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 13:21:24 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           04:18 PM, 12th Nov                   Bot                   Hi again!           04:18 PM, 12th Nov                     User                    I just placed an order           04:19 PM, 12th Nov                     User                    and I dont have any shukrans in my account balanace           04:19 PM, 12th Nov                     User                    when I placed my order           04:19 PM, 12th Nov                     User                    they said it will add           04:19 PM, 12th Nov                     User                    237 shukrans to my account           04:19 PM, 12th Nov                     User                    but it didnt           04:19 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           04:50 PM, 12th Nov                     User                    Hello           04:51 PM, 12th Nov                     User                    I just made an order           04:51 PM, 12th Nov                     User                    around 30 minutes ago           04:51 PM, 12th Nov                     User                    and when I made the order           04:51 PM, 12th Nov                     User                    the website told me that I will recieve shurkran points to my account           04:52 PM, 12th Nov                     User                    however I havent recieved any           04:52 PM, 12th Nov                     User                    may you please tell me why?           04:52 PM, 12th Nov                   Asjad                    kindly provide us the order number           04:53 PM, 12th Nov                     User                    the order number is: 2000478173           04:53 PM, 12th Nov                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           05:06 PM, 12th Nov                     User                    yes sure           05:06 PM, 12th Nov                   Asjad                    We see that you are contacting regarding the Shukran points that you have gained from your last purchases from our website.   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           05:07 PM, 12th Nov                   Asjad                    Is there anything else I can help you with?            05:15 PM, 12th Nov                   Asjad                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:21 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681974