Subject: Ticket Assigned - Conversation with fatim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 13:19:27 +0000

Hi asjed Hussain,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatim fatim                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatim Bot:  Hi Fatim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:05 PM, 12th Nov                     fatim                    Hello?           04:08 PM, 12th Nov                     fatim                    /startOver           04:14 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           04:14 PM, 12th Nov                     fatim                    فاطمي           04:14 PM, 12th Nov                   Bot                   مرحبًا فاطمي، ماذا تحتاج للمساعدة؟           04:14 PM, 12th Nov                     fatim                    Hello           04:15 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           04:15 PM, 12th Nov                     fatim                    I called to have my package picked up fpr return           04:15 PM, 12th Nov                     fatim                    I was told i will be contacted in 2-3 days but it's been a week           04:16 PM, 12th Nov                     fatim                    I want to set my refund method too but don't know how           04:16 PM, 12th Nov                     fatim                    Hello???           04:20 PM, 12th Nov                     fatim                    /startOver           04:25 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           04:25 PM, 12th Nov                     fatim                    Fatim           04:25 PM, 12th Nov                   Bot                   مرحبًا Fatim، ماذا تحتاج للمساعدة؟           04:25 PM, 12th Nov                     fatim                    Return and refun           04:25 PM, 12th Nov                   Bot                   مرحبًا Fatim، ماذا تحتاج للمساعدة؟           04:25 PM, 12th Nov                     fatim                    Returns           04:26 PM, 12th Nov                   Bot                   مرحبًا Fatim، ماذا تحتاج للمساعدة؟           04:26 PM, 12th Nov                     fatim                    Refund           04:26 PM, 12th Nov                   Bot                   مرحبًا Fatim، ماذا تحتاج للمساعدة؟           04:26 PM, 12th Nov                   Asjad                    Hi, Thank you for contacting us. How may I help you?           04:56 PM, 12th Nov                   Asjad                    Are we still connected?           05:13 PM, 12th Nov                   Asjad                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:19 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1681956